Frequently Asked Questions

How do I care for my resin and wood pieces?

All Items:

  • Keep out of direct sunlight to prevent UV damage to the resin surface.
  • Keep away from heaters, radiators, ovens, open flames, and other heat sources.
  • Not microwave safe.
  • Not dishwasher safe.
  • Hand wash only.

Resin Art:

  • Use gentle soap and warm water to wash.
  • Do not use abrasive cleaners and scrubbers.

Wood Coasters/Mini Trays:

  • Wood coasters are sanded smooth and naturally sealed to protect the wood from moisture. 
  • Use gentle soap and warm water to wash.
  • Do not use abrasive cleaners and scrubbers.

Wood Trays (Square/Oval/Rectangle):

  • Recommend that you do not immerse wood art into water.
  • To clean, wipe with a damp cloth or towel and pat dry.
  • To preserve the beauty of the wood, periodically apply wood oil with a cloth or towel.

Moon Wood Trays:

  • Recommend that you do not immerse wood art into water. 
  • Use gentle soap and warm water to wash. Allow to air dry.
  • Do not use abrasive cleaners and scrubbers.

Do you use real (deceased) moths and insects?

All moths are sourced from Moth and Myth. Moths and butterflies are printed on heavy-weight paper and laser-cut.

No real (deceased) insects are currently used in any pieces. Moth and Myth created their paper insects so everyone can have access to beautiful specimens without needing real (deceased) insects.

Moth and Myth

www.moth-and-myth.com

Do you take returns?

Currently we are not accepting returns. Each items is handmade and may include small imperfections.

Please review the full refund policy here.

If your order has been lost in the mail, please contact your mail carrier to file a claim. Dark Whimsy is not responsible for lost shipments.

If your item arrives damaged or the wrong item was sent please email orders@darkwhimsy.com and we will review your request.

When will my item ship?

Most products will ship within 1-3 business days from your order date. Some items are considered "Made-To-Order" and will ship within 7-10 business days. This time frame may increase during the holidays.

Please review our shipping policy here.

Why does my item look different from the product photo?

All items are handmade and some are made to order. With the nature of pressed flowers some items may vary in look. I will do everything I can to try and match my product photos.

Does resin yellow?

All resin will amber over time. We recommend that all resin items be kept out of direct sunlight or under heat to reduce the chances of yellowing.

Can you do wholesale orders?

Please email info@darkwhimsy.com for any wholesale orders and we will be in touch!

Can you do custom orders?

Currently we are not taking custom orders. If you see something you really love on the website that is sold out, please reach out to info@darkwhimsy.com to inquire if the design can be created again.

Most designs are custom in themselves and not always able to be replicated. The availability of products, especially pressed flowers, will affect whether we can create an additional item or not.